Guest Services

ADA Guide

Accessibility Information for the Rose Quarter can be found by clicking here.

 

Alcohol Policy

Alcohol is served at most events in the Rose Quarter. Guests are served no more than two drinks at a time. During sporting events, alcohol can be bought at concession stands or at several kiosks located throughout the concourse. Alcohol sales end at the start of the last period of play for Basketball and Hockey. Guests are welcome to take their drinks back to their seats for most events. Locations will vary depending on the event. If you have any questions or concerns regarding an alcohol issue, please contact Guest Services or Security.

Animals

Pets are not allowed on Rose Quarter property. Only trained guide dogs and service animals assisting guests are welcome at the Rose Quarter. Service animals must remain on a leash or in a harness at all times.

ATMs

The Rose Quarter campus has a total of eight (8) ATMs. There is one (1) located in the RQ Box Office Lobby, four (4) in the Moda Center, two (2) in the Veterans Memorial Coliseum and one (1) outside of the Veterans Memorial Coliseum main doors.

Box Office

Tickets for all events at the Moda Center and Veterans Memorial Coliseum can be purchased in person at the Rose Quarter Box Office during regular hours, located at One Center Court, suite 100. Guests may park in the garages or the turn around driveway on Center Court for 15 minutes to purchase tickets.

HOURS

  • Monday – Friday: 10a – 5p
  • Saturday: Hours vary. Please call Box Office at 503-797-9619 during regular business hours for more complete weekend information.
  • Sunday: CLOSED

The Box Office is also open during events. If the event is in the Memorial Coliseum, the Memorial Coliseum Box Office will open 2-3 hours prior to the event. Please call (503) 797-9619 or email rq.boxoffice@rosequarter.com for more information.

Camera Policy / Recording Devices

The Rose Quarter camera policy may change on an event by event basis, please check the event details page for each event’s specific camera policy. The general Rose Quarter Camera Policy is: Non-professional cameras (those without detachable lenses) are permitted in the arena for Rose Quarter concerts, as long as no flash is used. Professional photography & audio recording is prohibited. Video cameras are usually prohibited, unless prearranged before the event. If you have a digital camera, the same restrictions apply. If your digital camera has any video recording capabilities and there is a no video recording policy at the event, your camera will not be permitted in the building. The same policy applies to digital video cameras that can take still photos. In no instance may photography interfere with access ways, seats, aisles or other guests’ enjoyment of the event. Tripods are strictly prohibited. Please check the event calendar on our website in advance to check each events policy, or check the policy signs when entering the building.

Camping

Overnight camping on Rose Quarter property is prohibited and guests will be escorted off property. Guests are not permitted on campus before 8am.

Child ID Bracelets

ID Bracelets are complimentary and are available at any Guest Services Information Booth. They indicate the child’s section, row & seat location in-case of a separation. This will help our staff return the child to their seat location. For your safety, the bracelet does not include the child’s or parent’s name.

Child Tickets

Children two years of age and older are required to have a ticket for an event, unless otherwise noted. For specific questions regarding the ticket age requirement for a show, please call 503.797.9619.

Club Level

Information about the Club Level can be found by clicking here.

First Aid

First Aid services are available during all events. Two First Aid stations are located in the Moda Center on the 100 Level, across from Entry A-9, and on the 300 Level, across from entry C-11. In the Veterans Memorial Coliseum, the First Aid station is located at entry OO.

Food & Beverage

The Rose Quarter prohibits guests from bringing in outside food & beverage (including but not limited to outside alcohol, soda & water). Several different food and beverage options are available inside the facilities at the concession stands.

General Admission

General Admission tickets are sold for select events. On events where there are General Admission Bowl tickets available, the seats in the bowl are available on a first-come, first-served basis. Events with a General Admission Floor do not have any chairs located on the floor, and the tickets are for Standing Room only. Please take that into consideration when choosing your ticket location.

Gifts / Flowers

Flowers and gifts for the artists are collected at the doors or at the information booths. The Rose Quarter will make every attempt to then deliver these gifts to the artists.

Group Sales

For group discounts, VIP dinner packages and other special offers for selected events, please contact our Group Sales department. Groups typically consist of 10 or more people; however, all events are different. For information about attending a Rose Quarter event with your group, please click here.

Guest Conduct Policies

The Rose Quarter strives to provide guests with a safe, comfortable and enjoyable atmosphere. To ensure that a pleasant experience is not disrupted or ruined by a few unruly guests, we have established the Rose Quarter Code of Conduct. The following acts shall be grounds for denial of ticket sales, eviction from or non-admittance to the Rose Quarter grounds without a refund:
• Activity likely to endanger person or property
• Activity or item that could disrupt or interfere with performances or other activities including, but not limited to, air horns or laser pointers
• Bringing into the facility articles that could be perceived as dangerous including, but not limited to, weapons, chains, bottles or cans
• Smoking or carrying a lighted cigar, cigarette or pipe in NO SMOKING areas
• Individuals who appear intoxicated
• Attempting to smuggle alcoholic beverages into the building
• Consuming or carrying dispensed alcohol in areas other than designated areas for consumption
• The selling/supplying to, possession of, or consumption of alcoholic beverages by a minor
• Bringing into the facility any type of beverage or food container other than those necessary for medical or childcare
• Those who witness other guests violating Rose Quarter policies should report offenders to the nearest Rose Quarter staff member. Guests should be aware that it is illegal to drink alcohol outside the arena except in designated beer gardens. Violators of the law are subject to arrest and prosecution by the Portland Police Department.

Guest Information Booths

Guest Information Booths

Guest Information Booths are located on the 100 Level at the Moda Centers North entrance near Entry A-7, and South entrance near Entry A-24. For larger events, there is a Guest Information Booth located on the 300 Level, at Entry C-33.

The Veterans Memorial Coliseum Guest Information Booth is located at Entry CC. The Guest Services staff will assist you with questions, wheelchair escorts, Assisted Listening Devices and Lost and Found inquiries during events. Calendars for upcoming events, franchise schedules and general information regarding Portland are also available.

Laser Pointers

Laser pointers are strictly prohibited. If any guest refuses to turn over their laser pointer, they will be escorted off the premises and are not entitled to a refund.

Lost & Found

If you lose something during an event, stop by one of our information booths and fill out a Lost & Found form. Make sure to stop by after the event and double check if your item has been turned in. Lost and Found items may be picked up from the Facility Security department, Monday through Friday 9a to 4p. For all Lost and Found inquires, please call 503.797.9712.

Lost Child Information

It is always suggested that each member of your party carry their own ticket. If a child has their ticket in a pocket, it helps in reuniting them more quickly. Quite often, adults can be separated from their party just as easily as children, so it is best for everyone to carry their own ticket. Lost children/parents should be escorted to a Guest Information Booth where search procedures can be arranged. The Lost Child program is available to all guests attending an event. Guests are asked to register their child at one of the information booths. The child will receive a wristband with information a Guest Attendant will use to reunite the child/parent should the child become separated from your party. For your safety, the bracelet does not include the child’s or parent’s name.

Paging a Guest

Unfortunately, we cannot make announcements during an event to page anyone. If you leave your ticket information with your friend, spouse, babysitter, etc. (section, row and seat), they can call 503.797.9712 and we will attempt to locate you based on this information. If we do not have all of the ticket information (i.e., row and seat information only), we will not be able to locate you. We recommend carrying a cell phone with you if you have one available.

Prohibited Items

The following items cannot be brought into the arena:

  • Aerosol cans
  • Beach balls
  • Bags larger than 14”x14”x6”
  • Car seats or strollers
  • Face Masks
  • Fireworks
  • Frisbees
  • Food or Beverage
  • Hockey Sticks
  • Helium Balloons
  • Illegal substances
  • Laser Pointers or similar devices.
  • Mace or pepper spray
  • Optical Illusions. Items intended interfere with the ability of the eye to perceive depth or distance (such as pin wheels or umbrellas)
  • Poles or selfie-sticks
  • Tripods
  • Umbrellas (small collapsible umbrellas that fit inside a purse will be allowed.
  • Whistles, air horns and plastic horns
  • Weapons (including guns and knives of any size)

Re-Entry

There is no re-entry permitted for events at the Rose Quarter.

Sign Policy

The sign policy may vary for some events. For events that allow signs, we ask that signs are not mounted on a stick/pole and must be held by one person. Signs can be no larger than 11″ x 17″ in order that others views are not blocked. There may not be any items attached to the sign and the sign may not be affixed to any structure. Signs must not be commercial in nature and must be germane to the event. Large banners are never permitted. Management reserves the right to confiscate or remove any sign from the facility.

Smoking

Smoking is prohibited inside of the Rose Quarter facilities. Guests are directed to use the designated smoking areas/patios.

Suites

Information about purchasing a suite for a Moda Center event can be found by clicking here.

Text Messaging

Guests are encouraged to text Guest Services with questions or to report issues. Text to 503-766-5033 during all events at either the Moda Center or Veterans Memorial Coliseum for assistance. Please be sure to include your question or a brief description of the issue along with your location. Standard text message rates apply

Ticket Scalping

Selling tickets to other people is strictly prohibited on Rose Quarter property. We do not guarantee nor do we refund the money of anyone who purchases tickets from unauthorized agents such as scalpers, unauthorized re-sellers or 3rd party sellers. If you purchase a ticket and it reads “Stop” or “Stolen” on our scanners then you will be denied access to the building and you will be escorted from the property without refund. Those selling stolen tickets will be arrested.

Guests are urged to purchase tickets only from these authorized ticket agents:

Rose Quarter Box Office
• Online at RoseQuarter.com
• By phone at (800) 745-3000
• All participating Ticketsmaster locations
• Tickets for the Portland Winterhawks will continue to be available through our Box Office, or by phone at 503-224-4400.

Tours

Moda Center tours are available Monday through Friday (non-event days) on an appointment-only basis for groups of 10 or more. Please call 503.797.9618 to inquire about tour availability, or click here for more information.

Weapons / Concealed Weapons Permits

All weapons (handguns, etc.) will not be permitted on our premises, even if you have a concealed weapons permit.

Weather

When severe weather hits the Portland area, such as ice and/or snow, Rose Quarter events may be affected. Please check our website or call 503.235.8771 to see if an event will go on as planned.

 

Wheelchair Escorts

Wheelchair escorts are available and can be arranged by calling our Command Center 503.797.9712 or by stopping by an information booth during the event.